FAQs
Check out the answers to some of the most frequently asked questions we receive below. If you can’t find the answer to what you’re looking for, please be sure to reach out. We’re always here to help.
What is the "turn around time" for customized items?
Most custom items are processed within 3–7 business days. Some products may be completed in as little as 1 business day. If that applies to your order, you’ll receive an email notification, and your item will be shipped promptly. Likewise, if there are any unexpected delays, we’ll notify you by email as well.
Does iGRAPHX have a local pickup location?
iGRAPHX is based in Miami, Florida. If you’re local and prefer to pick up your order instead of having it shipped, we’ve got you covered!
Just send us an email with the following details:
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The name on your order
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The date and time it was placed
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A list of the items purchased
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The neighborhood you live in
We’ll respond with the nearest available pickup location.
Can I see a mock-up before my order is made?
Yes! Every custom order at iGRAPHX includes a digital mock-up as part of our process.
After your order is placed, we’ll email you a mock-up for approval before we begin production. This ensures you’re completely satisfied with the design before it’s made.
Please note: Production will not begin until we receive your approval. Delayed responses may result in a delay in processing and shipping your order